Shipping Policy

Order Processing

In-stock orders are normally prepared within 1–3 business days. Weekends, public holidays, pre-orders, unusually large orders, and address checks may require additional time. If a product has a different dispatch estimate, the product page or order confirmation takes priority.

Please review the delivery address before placing your order. Contact the MOCBRIZ Support Center as soon as possible if a correction is needed. Once a parcel has entered the carrier network, an address change may not be possible.

Shipping Rates and Delivery Estimates

Shipping options are determined by destination, order value, parcel size, and available warehouse. The checkout total is the final rate for your order.

• United States: estimated delivery is normally 5–9 business days after dispatch. Orders of USD $399 or more currently qualify for free standard shipping.
• Other supported international destinations: estimated standard delivery is normally 10–14 business days after dispatch. Orders of USD $499 or more currently qualify for free standard shipping.
• Mainland China: free shipping is currently available. The applicable delivery estimate is shown during checkout.

Delivery estimates are not guarantees. Remote locations, carrier disruptions, customs inspections, severe weather, and peak-season volume can extend transit time.

Tracking and Delivery

When tracking is available, we send the tracking number after the carrier accepts the shipment. Tracking scans can take up to 48 hours to appear.

If tracking shows delivery but the parcel cannot be found, check the delivery location, household members, neighbors, and the local carrier first. Then contact our Support Center with your order number so we can help investigate.

Visible parcel damage should be photographed before opening. Keep the shipping carton and packing materials until the issue is resolved.

International Orders, Duties and Delays

Unless checkout expressly states that duties and taxes are included, import duties, taxes, brokerage charges, and other destination fees are the customer’s responsibility. These charges are set by local authorities and are not controlled by MOCBRIZ.

Customers are responsible for providing information required for customs clearance. A parcel refused because of unpaid import charges or an incomplete address may be returned; eligible refunds will be calculated after return costs and non-refundable carrier charges are deducted.

For questions about an order, use the MOCBRIZ Support Center.