Returns & Warranty

30-Day Return Window

You may request a return within 30 days after confirmed delivery. To qualify for a full product-price refund, the set must be unused, complete, and returned with its original packaging, instructions, accessories, and promotional items.

For a change-of-mind return, the customer pays return shipping and the original shipping charge is not refundable. Products showing assembly wear, missing pieces, damaged packaging, or missing accessories may receive a reduced refund based on the loss in value.

Final-sale items and digital products are not returnable unless they are defective or applicable law provides otherwise.

How to Start a Return

1. Contact the MOCBRIZ Support Center before sending anything back.
2. Provide your order number, the item name, and the reason for the request. Include clear photos if the set arrived damaged, incomplete, or incorrect.
3. Wait for return authorization and the correct return address. Unauthorized returns may be delayed or refused.
4. Pack the item securely and use a tracked service. The customer is responsible for a return until it reaches the designated return facility.

Inspection and Refunds

After an authorized return arrives, allow 3–5 business days for inspection. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time before the credit appears.

If MOCBRIZ sent the wrong item or confirms a product defect, we will provide an appropriate replacement, missing-piece solution, or refund and will cover the authorized return cost where a return is required.

Product Quality Support

MOCBRIZ provides support for verified manufacturing defects, incorrect items, and missing or damaged pieces reported with reasonable evidence. The available solution may be replacement pieces, replacement of the affected product, store credit, or a refund, depending on stock and the nature of the issue.

Not covered

• Normal wear, fading, or minor variations that do not affect use.
• Damage caused by misuse, improper storage, modification, accidents, pets, heat, liquids, or failure to follow instructions.
• Products purchased from an unauthorized third-party seller.
• Loss of loose pieces after delivery and assembly.

This policy does not limit any mandatory consumer rights that apply in your location.